Position: Scientific Product Consultant
Hours: Full time (40hrs a week)
Company: IMT Matcher Ltd IVF electronic witnessing (imtmatcher.com)
Location: Singapore or Hong Kong – Hybrid. Global travel as required
Salary: Competitive – dependent on experience
Overview:
IMT develops, implements, and supports IT-based quality management systems for fertility centres, donor banks and animal breeding centres internationally.
Our main product, IMT Matcher, is a quality management system specifically created for the fertility sector, to help prevent errors through misidentification of patients, donors, their gametes, and embryos. Equally importantly, IMT Matcher also helps customers provide traceability, ensures regulatory compliance, and analyses their operations to increase their control and optimise outcomes.
The IMT Matcher system comprises software and networked IT hardware, used primarily within the embryology and andrology laboratories, it is also used throughout other parts of the fertility centre including cryo stores, operating rooms, and product storage areas. Matcher delivers major benefits to all users, including the biologists, laboratory directors, quality managers, doctors, nurses, and administration staff.
We are seeking a confident, professional candidate with an IVF background and commercial experience, to look after our end users based in the Asia Pacific region. This individual will join our team of three dedicated, full-time, product consultants. Two based in the UK, and one based in Spain. On a day-to-day basis this role will work closely with colleagues in other departments, these include, our development team, technical support team, sales and marketing. The successful candidate will report directly to the Senior Product Consultant based in the UK.
Main responsibilities:
- Technical sales support supporting our international distributor teams through the sales process. This includes, advanced product demonstrations, identifying end users’ specific requirements, advanced training of end users, and consultative advice on best practice. These duties are all delivered in the context of their workflows and standard operating procedures (SOPs).
- Account management gathering feedback and identifying customer’s ongoing requirements through troubleshooting, liaison between end users, distributors, and internal teams, developing relationships and strategic partnerships.
- Innovation and development: identifying areas for product and process enhancement, liaison between customers and our internal development team to deliver the highest quality, fit-for-purpose solutions.
To support all three of the responsibility areas above, the candidate will be required to make visits to prospects’ and end users’ sites, attend international industry conferences, organise product workshops, and host remote meetings/webinars.
Essential requirements:
- Experience working in a lab environment within the IVF industry
- Proven experience of presenting to international audiences
- Proven experience of delivering training (formally or informally)
- Ability to travel internationally on a regular basis
- Fluent in English
- Proven experience demonstrating IMT’s core values: responsiveness, quality of outputs, collaboration and integrity
Desirable experience:
- Experience working commercially within the IVF industry
- Previous commercial experience of giving product demonstration and training
- Being comfortable with IT terminology and technical concepts
- Understanding of compliance and quality management principles
- Additional languages
- Knowledge of the animal ART industry
To apply:
- Please send a CV and covering letter explaining why you believe you would be suitable for the role to careers@imtmatcher.com