Why did you want an electronic witnessing system?
With an ever-increasing patient load, and new employees to train, it is entirely too easy to become overwhelmed. We were looking for a system to help reduce the risks of mistakes in the clinic, all the while providing a permanent record that gave our patients the confidence they desired.
How did you decide on Matcher?
I was initially drawn to Matcher because it was risk free (no upfront cost to us), it solved numerous issues for us – uniform labelling, double identification, witnessing, batch tracking, cryo tracking, inventory – and the optical nature of the witnessing ensured a visual record for our patients.
What sealed the deal for us was the employees. These are people who are clearly working to provide the best possible product for us and our patients.
What were the main benefits of Matcher?
Matcher replaces the need for human double verification, while ensuring that the appropriate checks take place at each step. Matcher’s photo evidence is a huge advantage. We can pull up the photos and prove that the correct work was performed every time.
Have you seen savings?
As our clinic has grown we have truly come to appreciate the security and time savings offered by the Matcher system.
Because there is no capital cost and the fees are per cycle, we have been able to demonstrate significant cost savings from day one.
How does Matcher fit with your IT systems?
Matcher links seamlessly with our existing database, saving us more time and further reducing the risk of mistakes.
How do you find the Service & Support?
What sets Matcher apart is their unrivalled customer service and responsiveness. They custom-designed the Matcher system around our work, and are always looking at ways to help us and enhance our experience.
What else impressed you?
Matcher was quick and easy to install, and totally customisable.
What do your patients think?
Matcher ensures that no mistakes are made, all while providing a permanent record that gives our patients the confidence they desire.